Refund and Returns Policy
We are committed to providing a high-quality learning experience for all our students. Our courses are designed to be accessible, flexible, and effective, but we understand that sometimes things don’t go as planned. Please read our refund and returns policy below for full details on how we handle cancellations and refunds.
Course Cancellation and Refunds
- Refund Eligibility
- If you are not satisfied with your purchase, you can request a refund within 14 days of your purchase date.
- The refund request must be submitted before you complete more than 50% of the course. If you have completed over 50% of the course, no refund will be issued.
- Refunds are not available for any course that has been partially or fully accessed. Once you have begun engaging with course materials (e.g., watching video lessons, completing quizzes, etc.), the refund eligibility will no longer apply.
- How to Request a Refund
- To initiate a refund request, please contact our support team at [support email address]. In your message, provide your order number, the course you wish to request a refund for, and the reason for the request.
- Our team will review your request and process your refund accordingly. If your refund is approved, the money will be returned to the original payment method within 10 business days.
- Non-Refundable Situations
- Refund requests made after 14 days from the purchase date will not be processed.
- If you have accessed more than 50% of the course content, you are no longer eligible for a refund.
- Refunds will not be issued if you simply change your mind or decide the course is not for you after a certain period of time.
- Payment Issues
- If there is an issue with your payment or billing process, please contact us immediately at [support email address]. We will work with you to resolve any issues promptly.
Returns Policy
Since our courses are digital products delivered online, we do not offer physical returns. All course materials, including videos, quizzes, and text-based content, are immediately available after purchase, which means they cannot be returned once accessed. However, we are committed to ensuring that all of our students have a smooth and satisfying learning experience.
Exchanges
We do not currently offer exchanges for courses. If you accidentally purchased the wrong course, or if you are not satisfied with your course, you may request a refund within the eligible period (as described above), and then repurchase the correct course if desired.
Changes to Our Refund and Returns Policy
We reserve the right to modify or update this Refund and Returns Policy at any time. Any changes will be posted on this page, and the updated policy will be effective immediately upon posting. We encourage you to check this page regularly to stay informed about our policies.
Contact Us
If you have any questions or concerns regarding our Refund and Returns Policy, please feel free to contact us at help@learnwithus.live. Our team is always here to assist you and ensure your experience with our school is a positive one.
By providing a clear and transparent Refund and Returns Policy, we aim to create a trustworthy and fair environment for all students. Thank you for choosing our courses!